Frequently Asked Questions

Everything you need to know about shopping with Perplex.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' button with specific measurements. As our fits vary between oversized and slim-cut, we recommend checking the individual garment dimensions before purchasing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimates and pierced jewelry are final sale.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and your location.

Are your materials sustainably sourced?

Perplex is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize our environmental footprint.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.