Returns & Exchanges

At Perplex, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange any unworn items with tags attached within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print and Pack

Download your prepaid shipping label and securely pack your items in their original packaging, ensuring all designer tags remain intact.

3

Ship It Back

Drop off your package at any authorized carrier location or schedule a pickup for your convenience.

4

Refund Processing

Once our warehouse inspects the returned garments, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing